Refund policy

Every Timber and Nail piece is built and finished to order, in the size, wood stain, or paint color you choose. Nothing is pulled from a warehouse shelf. That means our policy works differently than a typical furniture store, and we want you to understand it before you order.

Cancellation and change of mind

You may cancel your order for a full refund, including delivery, within 48 hours of placing it. Email orders@timberandnailfurniture.com and we will refund you in full, no questions asked.

After 48 hours, we begin sourcing and purchasing the specific materials for your piece. Once that happens, the order cannot be canceled and we cannot offer a refund for a change of mind.

If you find yourself outside the 48-hour window but your situation has changed, reach out anyway. We cannot promise anything, but if we have not yet purchased your materials we will do what we can.

Changes to your order

Need to change your size, stain, or paint color? Email us as soon as possible. We can usually accommodate changes up until finishing work begins on your piece, which is well after the cancellation window closes. A change may adjust your price or your lead time, and we will confirm both with you before we proceed.

Custom paint colors

For custom painted pieces, we confirm your exact paint code with you before any finishing work begins. Once you confirm the color and finishing starts, that color is final.

Damage and defects

This is separate from change of mind, and it is always covered.

If your piece arrives damaged, or you find a defect in materials or workmanship, email us within 48 hours of delivery with photos of the issue and of the packaging. We will make it right with a repair or a replacement at no cost to you.

At delivery, inspect the packaging before you sign. If you see damage, note it on the delivery receipt before signing and photograph it. This protects your claim.

This policy does not limit any rights you may have under applicable law.